From Ambition to Execution: Wealth Management Technology (Deloitte Switzerland)
Summary
- Deloitte interviewed 35 decision makers, including COOs, CTOs, and heads of transformation at wealth management firms globally.p.3
- Roughly two-thirds of respondents (23 of 35) plan to roll out or extend assistive front-office AI capabilities such as transcription and next-best-action tools.p.4
- A US wealth manager reported targeting greater than 95% straight-through processing across many products while retaining manual exception handling for complex derivatives.p.6
- A Liechtenstein wealth manager's 2026 budgets include a program to reduce run-the-bank costs by 5–10%, shifting capacity toward change.p.6
- An Australian wealth manager reported allocating roughly 60–70% of its change budget to core platforms and 30–40% to emerging capabilities.p.7
- Deloitte analyzed 35 annual regulatory filings (10-Ks) and 304 earnings call transcripts covering 2023–2025 to examine technology narratives.p.20
Key insights
- Front-office advisor enablement has emerged as the leading near-term investment priority, prioritizing consolidated client advisor workbenches and assistive AI with human-in-the-loop governance.p.4
- Journey-led operations produce measurable gains when processes are mapped using standardized notation and clear cross-functional ownership across front, middle, and back offices.p.6
- Foundational investments in core platform modernizations and consistent data layers dominate technology change budgets, anchoring the baseline for future AI scaling.p.7
- Expanding product shelves into private assets and protection offerings increases operational complexity, requiring structured instrument metadata and embedded suitability controls.p.8
- Firms are following diverging modernization playbooks, splitting between modular buyers using APIs and SaaS versus integrated builders maintaining proprietary end-to-end platforms.p.9
- Cyber resilience, regulatory compliance, and third-party risk management set the adoption pace for cloud and AI capabilities over pure strategic ambition.p.10
- Core banking transformations are shifting from monolithic legacy replacements toward component-based, cloud-enabled SaaS and platform architectures.p.16
Topics and entities
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