A Study on the Role of India Post Payments Bank in Promoting Financial Inclusion in Rural India (OpenAlex (recherche mondiale))

Summary

• During FY 2024–25, IPPB operated more than 1.64 lakh banking access points and 649 banking outlets across the country.p.4
• The bank recorded 1,289 crore digital financial transactions and achieved 4.25 crore mobile app downloads.p.4
• IPPB served 5.12 crore Direct Benefit Transfer (DBT) beneficiaries during the FY 2024–25 period.p.4
• Current and savings account (CASA) deposits at IPPB reached about ₹19,345 crore in FY 2024–25.p.4
• An illustrative internship dataset detailed 250 customer touchpoints, including 92 KYC updates and 84 Aadhaar/PAN checks.p.4

Key insights

1. IPPB leverages the postal network alongside digital banking infrastructure to overcome geographical and digital literacy barriers in rural areas.p.1
2. Payments banks function under a specialized regulatory model focused on small savings and payment services without issuing direct loans.p.2
3. Financial inclusion relies not just on initial account creation, but on ongoing activation, literacy, and problem resolution.p.2
4. Assisted banking is critical for first-time digital users who face onboarding, documentation, or authentication difficulties.p.2
5. Key barriers to customer transaction completion include low digital literacy, network connectivity issues, language differences, and documentation delays.p.5
6. Evaluating financial inclusion effectiveness requires tracking service quality and user comprehension alongside physical scale indicators.p.5
7. Practical financial education interventions should prioritize live demonstrations of mobile banking, UPI/QR, and AePS services.p.5